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Network Development Representatives (NDRs)

Medical network representatives are available to medical practitioners through our seven office locations throughout the state. Medical network representatives share information on our health plans and provider network activities. They also work with doctors and hospitals to resolve claims issues, help them file for reimbursement, answer billing and coding questions, and help in any way they can.

If you have questions, they are only a phone call away!

Select an office location below to view more information.

Northwest Regional Office — Fayetteville

Terry Rhoads
516 E. Millsap Road, Ste. 103
Fayetteville, AR 72703
Phone: 479-527-2359
Fax: 479-527-2323
Email: tarhoads@arkbluecross.com

West Central Regional Office — Fort Smith

Terry Rhoads
516 E. Millsap Road, Ste. 103
Fayetteville, AR 72703
Phone: 479-527-2359
Fax: 479-527-2323
Email: tarhoads@arkbluecross.com

South Central Regional Office — Hot Springs

Renay Turner
1635 Higdon Ferry Road, Suite J
Hot Springs, AR 71913
Phone: 501-620-2651
Fax: 501-620-2608

Northeast Regional Office — Jonesboro

Alison Morrison
2110 Fair Park Boulevard, Suite I
Jonesboro, AR 72401
Phone: 870-974-5740
Fax: 870-974-5713
Email: apmorrison@arkbluecross.com

Central Regional Office — Little Rock

320 W. Capitol, Suite 900
P.O. Box 2181
Little Rock, AR 72203

Due to the number of medical professionals located in the Central Region, there are two network development representatives to assist our doctors and hospitals. Check the county list for each representative.

Tina Baggett

Phone: 501-379-4680
Fax: 501-379-4655
Email: trbaggett@arkbluecross.com

Pulaski County specialties:
  • Allergy
  • Anesthesia/Pain & Facility
  • Chiropractic
  • Dermatology
  • Infectious Disease
  • Labs
  • Nephrology/ESRDs
  • Obstetrics/Gynecology
  • Ophthalmology
  • Optometry
  • Orthopedic/Hand Surgery
  • Otolaryngology (ENT)
  • Pediatric
  • Physical Medicine
  • Podiatry
  • Pulmonary
  • Radiology
Jennifer Shelton

Phone: 501-379-4678
Fax: 501-379-4655
Email:jeshelton@arkbluecross.com

Pulaski County specialties:
  • Cardiology
  • Children's University Medical Group
  • Family Practice/Internal Medicine
  • Gastroenterology
  • General Surgery
  • Hematology/Oncology
  • Little Rock Diagnostic Clinic
  • Medical College Physicians Group
  • Neurology/Neurological Surgery
  • Pathology
  • Physical, Occupational and Speech Therapy
  • Plastic and Reconstructive
  • Proctology
  • Psychiatry/Psychology
  • Rheumatology
  • Urology

*Pulaski County is split between both representatives.

Southeast Regional Office — Pine Bluff

Jason Aud
509 Mallard Loop Drive
Pine Bluff, AR 71603
Phone: 870-543-2945
Fax: 870-543-2915
Email: jsaud@arkbluecross.com

Southwest Regional Office — Texarkana

Renay Turner
1710 Arkansas Boulevard
Texarkana, AR 71854
Phone: 870-779-9109
Fax: 870-779-9138
Email: prturner@arkbluecross.com

Effective January 1, 2020, dental administration services moved from Arkansas Blue Cross to USAble Life. Your current network manager is still available to provide the exceptional level of support you have come to expect from Arkansas Blue Cross, but their contact information has changed. Although Sheila Ward and Steven Seymour are employees of USAble Life, they will continue to provide dental provider relations for Arkansas Blue Cross.

Dental Provider Network Managers

USAble Life
Dental Provider Relations
P.O. Box 1650
Little Rock, AR 72203

Steven Seymour

Phone: 501-235-8486
Fax: 501-208-8299
Email: Steven.Seymour@usablelife.com

Sheila Ward

Phone: 501-235-8485
Fax: 501-208-8298
Email: Sheila.Ward@usablelife.com

*Pulaski County is split between both representatives.