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Whether you are looking for insurance, are a current member or are a doctor or hospital, we offer friendly and convenient customer service with a variety of ways to get the information you need. Give us a call, send an email or come visit us at one of our ArkansasBlue welcome centers throughout the state.
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Take your health insurance wherever you go. Blueprint Portal allows you to manage claims and coverage information, access or request ID cards, find care and cost information and much more. Need help with Blueprint Portal? Call 888-872-2531.
Call us

BlueAdvantage Customer Service
888-872-2531

Special Delivery
800-225-1891, ext. 20225
Hours: 8 a.m. to 4:30 p.m. Monday - Friday

TTY for hearing-impaired members is available by calling 711. Most members can also chat with customer service in Blueprint Portal.

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Email us

Email customer service

Call us

Physicians and medical practitioners may call us using our Doctor and hospital service lines. We also have Network Development Representatives to serve healthcare professionals.

Email us

Email customer service

Contact your agent or your BlueAdvantage marketing representative.

Email us

Email customer service

Are you looking for employer group health plans? Complete our online form and a representative will contact you.

BlueAdvantage customer service note

BlueAdvantage Customer and Provider Service areas exist to allow customers and providers to verify benefits, check the status of claims and make other inquiries. Information, whether provided by a Customer Service Representative or Provider Service Representative, is kept as up-to-date as possible. However, the status of an employer group's contract with BlueAdvantage may change at any time, as may an individual's employment status. Such changes may not be immediately communicated to BlueAdvantage. In addition, the processing of a given claim may reveal information that affects the coverage for medical services. For these reasons, no guarantees of coverage can be provided, and verification of benefits does not constitute a guarantee of payment for medical services.

BlueAdvantage is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties in Arkansas.